Shipping and Returns:
All products are shipped out from one of the Truck Gear LLC shipping locations. Truck Gear LLC drop ships some products and ships direct others. Most products are shipped UPS or FedEx. Special arrangements may need to be made for oversize packages via truck freight.
Shipping Rates:
The Shipping Rates that are shown at time of checkout are dimensional rates only. If your shipment weight is too much, then contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes.
All Shipping rates apply to the US Lower 48 States Only. For shipping to Alaska and Hawaii please contact us for proper shipping rates.
Shipping Restrictions:
Truck Gear LLC CANNOT ship product directly to APO or FPO (Military) addresses because we utilize UPS and FEDEX (which does not ship to APO/FPO addresses). As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.
International orders (Outside the USA) to countries other than Canada are not being offered at this time.
Call us for Canadian orders as our website may not charge the correct shippingrates and we have some restrictions on the items that we can ship to Canada.
We do not ship to P.O. Boxes.
Damaged shipments:
In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Truck Gear LLC within 5 days of receiving your order. If these steps are not followed, your shipment may not be able to be a candidate for the insurance claim.
Take pictures of the damaged area of the product and email them to us at info@8LUGTruckGear.com.
Keep the product and its original packaging and box
Make a list of the damaged or lost item(s)
Truck Gear LLC will contact the shipper once we receive the email info above to schedule a pickup, DO NOT send it back to us
Once the product is picked up and inspected by shipping company, a replacement will be sent.
Incorrect Shipments:
In the event that the product you ordered is sent either incorrectly or processed wrong by Truck Gear LLC, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
Unwanted items:
If a product is ordered and not wanted, the UNUSED item can be returned for a 20% restocking fee. Shipping is not refundable in either direction. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from the Truck Gear LLC warehouse are shipped via UPS, Fedex, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. Fedex and UPS have package pick up locations if you are unable to sign for the package. If the package is returned to Truck Gear LLC or manufacturer, you will be responsible for the return shipping costs and pay a 20% restocking fee. These fees will be charged to your account on file.
Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused for but not limited to the following reasons:
Product has been installed and/or used
Product has been damaged from an attempt to be installed and/or used
Product is shipped back with out original box, manual and/or parts
Seal on electrical parts is broken
Product serial number does not match that of which was original shipped to buyer
Product is deemed not resell able by Truck Gear LLC due to customers own actions in dealing with the product
For some of these reasons make sure that prior to beginning your install, please verify that you have received all items ordered and that they are correct.
Return Procedures:
Contact our Customer Service Department to receive a RMA (Return Merchandise Authorization) number. All packages returned without a Returned Merchandise Authorization number will be refused.
Package the item up in original packaging
Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
The RMA must be written on the outside shipping carton.
Include the UNUSED parts and any additional information that was included
Include a copy of your receipt
Write a brief description of the problem with the product
If you have a receipt for the return shipping include as well
Once we have received the above information we will notify you via email or phone and let you know the status.
We DO NOT except any freight collect packages
TRUCK GEAR LLC DOES NOT REFUND SHIPPING CHARGES
Warranty:
Truck Gear LLC does not manufacture any of the products that we carry and therefore do not imply nor offer any warranty on them. All product warranties if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you've purchased, please contact us. All warranties are handled by the manufacturers. Items needing repair should be returned to the original manufacturer.
